Cognitive Service Systems

Value creation: using digital technologies to shape the future

The Research and Innovation Center for Cognitive Service Systems (KODIS) is a growing research division of Fraunhofer IAO in Heilbronn. The researchers define cognitive services as highly innovative and scalable service products that deliver customer-specific added value through the use of artificial intelligence (AI) techniques. The innovation of cognitive services stems from the combination of technological AI expertise with a deep understanding of processes, business models, and customer needs.

The staff form an interdisciplinary team comprising researchers from the fields of data science, mechanical engineering, urban planning, and economic and social sciences. As a research and innovation center, they are part of Fraunhofer HNFIZ and provide a decisive impetus for the Heilbronn location. With this expertise, KODIS supports customers and partners from industry and the municipal sector on their path toward becoming cognitive service organizations.

 

The research center’s focus topics:

  • Development and prototyping of AI-based services
  • Quality and acceptance of smart services
  • Support for digital transformation
  • Development of data-driven business models
  • Identification and prioritization of AI use cases
  • Analysis and evaluation of technological potential
  • Testing, development, and implementation of algorithms and software architecture

Projects Selection

Center for Industry-Related Services

Supporting companies in the implementation of industry-related services

KONVOY

Configuration and Co-Evolution of Data Ecosystems and Work Systems

Smart Campus Initiative

Living Lab for the smart and innovative campus of the future

Core Partner for IPAI

Scientific support for the development of the “Innovation Park Artificial Intelligence” (IPAI)

TACIT-Talk

From research prototype to industrial knowledge extraction

The Cognitive Service Systems Research Unit is organized in the following teams:

 

Cognitive Service Technologies

The team develops AI-powered solutions for data-driven services and smart industrial processes.

 

Public Service Innovation

The team develops data-driven, co-creative services to optimize public services and municipal processes.

 

Cognitive Distribution Systems

The team develops AI-based solutions for transparent, sustainable, and customer-oriented distribution processes. 

 

Service Engineering

The team develops new service offerings and systems in the age of digitalization.

 

Service Ecosystem Innovation

The team develops data-driven services and business models within collaborative innovation ecosystems. 

 

Automated Service Interactions

The team develops AI-driven service offerings with a focus on intelligent interaction.