Development of New Services


  • Dr.-Ing.
    Mike Freitag

    New Service Development


    Fraunhofer IAO
    Nobelstraße 12
    70569 Stuttgart, Germany

    • Phone +49 711 970-5105
Dienstleistungs- und Personalmanagement © Fraunhofer IAO

Good ideas underpin innovative services that help safeguard your own competitive position or even open up new fields of business.

Companies do however face a host of operational issues when translating these ideas into marketable solutions and integrating them into a viable business model: they need to know which specific steps are required. Consequently, it must be clear from the outset which specific tasks need to be completed in the development phase and which tools are available.

Fraunhofer IAO established the »Service Engineering« discipline in the 1990s to address these issues. We have built up extensive know-how on the back of numerous research and consulting projects, providing our customers with access to a wide range of methods, approaches and tools to develop innovative new services.