Service and Human Resources Management

Make the most of employess' potential, target-oriented competence development, services with a strong customer focus

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Designing sustainable service and work quality

Our interdisciplinary teams work up practical and sustainable solutions for problems in the world of services and human resources management. As a pioneer of service research, Fraunhofer IAO can help develop, test and design services using its innovative ServLab, the only platform of its kind in the world. We research innovative concepts and methods for the field of skills management. In doing so, we take all levels of skills development into consideration.

Our key research topics are:

  • Development and management of services
  • Designing of complex service systems such as Smart Services and related business models
  • On-the-job learning and skills management in a digital working world



AQUIAS – Inclusion through robotics

In the AQUIAS project, an Industrie 4.0 scenario is being developed for human-robot collaboration for the severely handicapped. The aim is to shape how working processes and workplaces are organized.


Clean water for India

Developing and implementing a certificate course on water management for the Indian market: The objective of the BIBS project is to improve the water supply in the Indian region of Pune. An important starting point here is the staff training level. Often, it’s not the technologies that are lacking, but rather the know-how to keep equipment operational and utilize it efficiently.


Innovative services in the assistive and preventive healthcare markets

The INDiGeR research project – Innovative Netzwerke für Dienstleistungen und Gesundheit in Regionen von morgen – aims to develop new solutions for the provision of networked services in the healthcare sector. It focuses on four essential questions: What are the basic design parameters of a robust service network? How are services developed?


Service robots in the care sector

When it comes to personal services such as those provided in the care sector, there is increasing scope for innovative technological solutions. Up to now, the technologies employed have been mostly concerned with IT support. But in the “Service robotics for supporting personal services” (SeRoDi) project, researchers are developing service robot solutions that offer physical assistance.