Usability and user experience engineering

Usability und User Experience Engineering
© Milles Studio – Fotolia/Fraunhofer IAO


Systematically involving users and customers in the development of interactive technology

When users are actively involved in the decisive development phases of interactive products and systems, manufacturers receive important feedback early on. This allows them to tailor products perfectly to their target groups and increase user acceptance.

At the User Experience Lab run by Fraunhofer IAO, the interaction between humans and machines can be recorded and analyzed using modern media technologies and specific evaluation tools. The aim is to systematically integrate the requirements and creative potential of users while taking into account market conditions and manufacturer requirements.

This facilitates a targeted design of attractive products and services that are optimized for ease of operation, have emotional appeal and achieve commercial success. For our clients, we

  • analyze user behavior systematically,
  • identify opportunities for improvement during the development process,
  • develop user-driven innovations, and
  • harmonize technical innovations with user needs and market requirements.

Various user situations, such as those encountered at work, on the go or at home, can be simulated in our User Experience Lab. Studies are carried out at Fraunhofer IAO or on the client’s premises.

Do you want your IT-supported products and services to be as easy to use as possible? Benefit from Fraunhofer IAO’s expertise and infrastructure!

Further information



Interaction lab

The interaction lab of the Fraunhofer IAO offers researchers and industrial partners a joint platform for the development and testing of concepts for innovative forms of interaction. A central, end-to-end and transparent management information system with relevant visualization options is provided for »Visual project management in product development«. This application reveals in real time where discrepancies exist within a complex development project and suggests how processes can be improved.



Neurolab: laboratory for neuroscience

One of the top priorities when developing new technologies to improve work processes in today’s increasingly digital world is that these solutions should emphasize the human factor. For it is only by understanding human needs and expectations that we will be able to design user-friendly human-machine systems that generate added value and are enjoyable to work with. At the Fraunhofer IAO Neurolab, we employ (neuro-)physiological methods to investigate these questions.


Related service

Human-machine interaction

A technology is only as good as the way we can interact with it. The best human-machine interfaces (HMIs) dovetail creative, aesthetic and technical aspects and increase economic success. This puts user interfaces for software, services, customer interaction and industrial devices at the heart of HMI design.


Innovation network

Future Self Service

Im Verbundprojekt »Future Self Service« entwickeln Unternehmen in Kooperation mit Fraunhofer IAO in Stuttgart neue Konzepte für den Kundenservice der Zukunft. Zu den Projektteilnehmern gehören Betreiber und Hersteller rund um Kunden Self Services und Filialkonzepte. Unter Berücksichtigung aktueller Entwicklungen und marktseitiger Trends kann angewandte und praxisnahe Forschung genutzt werden, um Entscheidungen für eine zukünftige strategische Aufstellung zu treffen.


Innovation network

HMI 4.0

Ein entscheidender Faktor für die Produktivität von Anlagen ist die effiziente Behandlung von Störfällen. Sinnvolle Anleitungen existieren meist nur für häufig auftretende Standard-Störfälle. Unsere Vision: Nutzergenerierte Bedienhilfen erstellen.