• Walter Ganz M.A.

    Walter Ganz M.A.

    Head of Business Unit
    Service and
    Human Resources Management


    Fraunhofer IAO
    Nobelstraße 12
    70569 Stuttgart, Germany

    • Phone +49 711 970-2180
Ideas for success © Fraunhofer IAO


Research and consulting projects in the field of service and personnel management call for a clear focus on objectives and implementation. Our teams develop customer-oriented solutions using interdisciplinary working practices, and a consulting approach that involves continual input from the client’s management team and staff. Independent analyses and recommendations, as well as observing and complying with standards throughout all project phases, underpin this work.

Our projects are mainly carried out directly on behalf of industrial and service companies, sponsors such as the European Union, the German federal ministry of education and research (BMBF) or the state of Baden-Württemberg.

Selected reference projects:

International Monitoring of Activities and Research in Services (MARS)
Service expertise is increasingly becoming the decisive factor for a business to compete and survive in Germany.

Services Made in Germany
Germany is the export world champion – while this may hold true for products in numerous industry sectors, there is still a long way to go when it comes to services.

Service initiative for German manufacturing companies
The German goods-producing industry has a global footprint. Export ratios of well over 70 percent are clear testimony of this fact. However, the margins on machinery have shrunk over the past few years (substantially in some cases).

Servcare – cooperative service systems in healthcare management
Rare diseases present a previously neglected field of research for the future design of services in healthcare management.

Respect as a resource for innovation in services
Enhancing an awareness of the value of professional services to levels that favorably compare with those which generally exist for specialized industrial activities will notably increase the innovativeness of companies and, in turn, their position vis-à-vis the competition.

Early identification of training requirements
A high level of education and training is just as important for individual employment opportunities and business performance as it is for the economy and the labor market as a whole.

Management competence for competence management
In light of the imminent bottlenecks among skilled staff and the associated increase in the average age of the workforce, thorough, end-to-end competence development of staff is becoming increasingly important.

Service engineers are often engaged on assignments that take them around the globe for weeks on end while they commission, repair or carry out conversion and maintenance work on machinery at the customers’ production locations.
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