Optimizing services to increase added value
High-quality service products are an important economic factor – and not just for conventional service providers.
As a pioneer of service research in Germany, Fraunhofer IAO uses its knowledge advantage to assist all kinds of companies. For years it has been applying scientific principles to create successful business ideas in a process called service engineering. The institute’s innovative ServLab is the only one of its kind in the world, offering companies a platform for designing and testing services. Fraunhofer IAO combines the insights from this lab with its cross-sector experience to optimize processes and support companies in developing sustainable business models.
With its extensive methodological expertise, customized concepts and the synergies of its interdisciplinary network, Fraunhofer IAO finds ideal solutions for its clients.