Current Publikation

Banks & Future 2009

European Trend Survey ; Management Summary including the Survey on the European Payments Market

The third European trend survey »Banks & Future« was conducted at the turn of the year 2008-2009. It therefore was influenced by the global financial crisis and its impact on bank management. The shock of the financial crisis and the onset of recession in many countries are drivers for change in the European banking markets, even though some aspects of change in the banking business were already indicated before the global crisis as a sign of ongoing changes in the banking sector in general. The impact of the global financial crisis therefore is only one – although major – challenge for bank management. Banks also have to cope with changing customer behaviour that requires a push for innovation and new business models that encourage customer interaction.

The Future of Services - Trends and Perspectives

Identifying trends and recognizing opportunities in the modern service economy with a view to actively shaping the future: This is what the various chapters of this volume set out to do. Find a collection of factual observation, empirical data and expert opinions on trends and perspectives on the future of services that can inspire strategy development and decision making in research, politics and business.