Enduring business success depends on efficient and carefully organized customer relations management. This applies as much to the B2C sector as to the B2B market.
An individual approach, a personalized range of products, continuous accessibility and conveying an emotive quality in the shopping experience, these are all pre-conditions towards satisfying customers and building loyalty over the long term. Our comprehensive services help companies to improve the effectiveness of how they manage their customer relations.
- Planning and creating customer dialogue
- Preparing CRM specifications relevant to the specific CRM support required to provide the basis for CRM system selection
- Creation and introduction of multi-channel management
- Methods for user-centered innovation and crowd sourcing
- Segmentation of customer fields and compilation of user taxonomies
- Measurement and benchmarking of customer satisfaction
- Creation of concepts for the use of automats, web offers and mobile services
- Process optimization in customer relations management
- Utilization of semantic technologies for automated evaluation processes