You need to clearly identify weaknesses and potential for improvement in order to accurately assess the services you offer and reliably evaluate their quality. Internal analyses and benchmarking the performance of your company against market competitors provides the requisite framework.

Back in the 1990s, our experts helped develop a holistic assessment process for services under the name of »ServAs«. We have meanwhile accumulated extensive experience in analyzing complete service organizations. As our processes are built on a modular basis, the analysis can also be tailored to individual subsegments as required.

»InnoScore Service« was developed specifically for services associated with manufacturing companies. This benchmarking tool assesses the innovation capabilities existing within service activities and provides a direct comparison with companies from the same industry.